At Shop Nest Global Pvt Ltd, we are committed to delivering high-quality, export-grade Indian products to our global clients. Customer satisfaction is our priority, and we take every measure to ensure that your orders arrive as expected — safely, accurately, and in excellent condition.
However, due to the nature of international trade, returns are handled under specific conditions as outlined below.
🔄 General Return Policy
As a B2B exporter dealing in Indian spices, tea, handicrafts, kids ware, and other perishable or custom-made items, we follow a strict no-return policy unless the goods are:
- Damaged in transit (with proper documentation)
- Incorrectly shipped (wrong product or quantity)
- Defective or not meeting agreed specifications
All return requests must meet the criteria below and follow the process described.
📌 Return & Replacement Conditions
A return or replacement will only be considered if:
- A formal complaint is raised within 7 calendar days of receiving the goods.
- The product(s) are unused, unopened, and in their original packaging (where applicable).
- Clear photographic or video evidence is provided showing the damage, defect, or discrepancy.
- The issue is verified and acknowledged by our quality assurance team.
We do not accept returns for:
- Buyer’s change of mind or ordering error
- Slight color variations in handicrafts (as items are handmade)
- Products damaged due to mishandling after delivery
- Delay in customs clearance at buyer’s end (unless insured under CIF terms)
🔄 Replacement Process
If your claim is approved, we will offer one of the following options:
- Free Replacement of the affected goods in the next shipment
- Credit Note for the value of the defective items
- Partial Refund to your account (in special cases)
Our aim is to resolve the issue with minimum inconvenience and maximum fairness.
🚚 Damaged in Transit (CIF Orders Only)
If your order is shipped under CIF terms (Cost, Insurance, Freight), and arrives damaged:
- Report the damage immediately upon receipt.
- Obtain a delivery note or damage acknowledgment from the logistics provider.
- Send all documentation (bill of lading, photos, damage report) to us within 72 hours.
We will coordinate with the insurance provider to resolve the claim and ensure you’re compensated accordingly.
⚠️ Disclaimer
We reserve the right to reject any return, refund, or replacement request that:
- Does not comply with the terms outlined above
- Lacks sufficient documentation or evidence
- Is made after the specified time window
Our liability is limited to the value of the goods sold and does not extend to indirect or consequential losses.
📬 Contact Us
For any issues related to your shipment, product quality, or returns, please contact our customer support team with full details:
Shop Nest Global Pvt Ltd
Registered Office: 13/42B, 1st Floor,Shop No. 105, Tilak Nagar, New Delhi 110018
📧 Email: shop@shopnestglobal.com&shopnestglobal@gmail.com
📞 Phone: +91 9289902665
🌐 Website: www.shopnestglobal.com
We appreciate your business and trust. Thank you for choosing Shop Nest Global Pvt Ltd as your export partner.